FMP Leadership and Human Resource Management Flashcards

Which leadership style is most effective when a facility manager needs to quickly implement emergency safety protocols?

Answer: Autocratic

Autocratic leadership is most effective in emergencies because it enables rapid, decisive action without time-consuming group consensus.

What is the primary purpose of a RACI matrix in facility management?

Answer: Clarify roles and responsibilities for tasks

A RACI matrix defines who is Responsible, Accountable, Consulted, and Informed for each task, preventing confusion over ownership.

A facility manager notices high staff turnover in the maintenance department. Which HR strategy best addresses root causes?

Answer: Conduct stay interviews and exit interviews to identify issues

Stay and exit interviews uncover the true reasons employees leave, allowing targeted interventions rather than reactive pay increases.

Which document formally authorizes a facility management project and names the project manager?

Answer: Project charter

A project charter officially initiates a project, grants authority to the project manager, and outlines high-level objectives and constraints.

Under the Americans with Disabilities Act (ADA), which is a facility manager's primary obligation regarding the built environment?

Answer: Ensure accessible routes to all areas open to the public

The ADA requires facilities to provide accessible routes and remove barriers so individuals with disabilities have equal access to public spaces.

What is the key difference between coaching and mentoring in an FM context?

Answer: Coaching focuses on specific skill improvement while mentoring provides broader career guidance

Coaching targets defined performance gaps through structured feedback, while mentoring offers broader professional development through experienced guidance.