FMP Leadership and Human Resource Management Flashcards

Which conflict resolution strategy results in both parties giving up something to reach an agreement?

Answer: Compromising

Compromising requires each party to concede something, producing a middle-ground solution that partially satisfies both sides.

A facility manager wants to measure employee engagement. Which metric is most directly useful?

Answer: Absenteeism rate and voluntary turnover rate

High absenteeism and voluntary turnover are reliable indicators of low engagement, as disengaged employees are more likely to miss work or quit.

Which act requires US employers to provide unpaid, job-protected leave for certain family and medical reasons?

Answer: Family and Medical Leave Act (FMLA)

The FMLA entitles eligible employees of covered employers to take unpaid, job-protected leave for specified family and medical reasons.

What does a succession plan in facility management primarily address?

Answer: Identifying and developing employees to fill key roles in the future

A succession plan ensures organizational continuity by proactively grooming internal candidates to step into critical FM roles.

Which performance management approach involves feedback from supervisors, peers, subordinates, and self-assessment?

Answer: 360-degree feedback

360-degree feedback collects input from all directions in the organizational hierarchy to provide a well-rounded view of an employee's performance.

A facility manager must reduce headcount by 10%. Which approach best protects legal compliance and employee morale?

Answer: Use objective criteria, document decisions, and offer severance and outplacement support

Using documented, objective criteria reduces legal exposure for discrimination claims, while severance and outplacement support preserve morale among remaining staff.