Business Communication Flashcards
6 cards from real FBLA practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 Business Communication flashcards as text
Which document is used to provide a written record of what was discussed and decided during a meeting?
Answer: Minutes
Meeting minutes are the official written record of discussions, decisions, and action items from a meeting.
What does the acronym 'AIDA' stand for in business communication and marketing?
Answer: Attention, Interest, Desire, Action
AIDA is a persuasive communication model: Attention, Interest, Desire, Action.
Which type of report presents information without making recommendations?
Answer: Informational report
An informational report presents data and facts objectively without drawing conclusions or suggesting actions.
A business memo is typically used for which purpose?
Answer: Internal communication within an organization
Memos are internal documents used to communicate policies, procedures, or information within a company.
Which proofreading technique involves reading a document backward to catch spelling errors?
Answer: Backward reading
Reading backward isolates each word from context, making it easier to spot spelling mistakes.
What is 'active listening' in a business context?
Answer: Fully concentrating and responding to a speaker
Active listening means giving full attention to the speaker, processing their message, and providing feedback.