FBLA Business Communication 2 — Questions and Answers
Question 1: Which document is used to provide a written record of what was discussed and decided during a meeting?
- Agenda
- Minutes (Correct answer)
- Memo
- Press release
Correct answer: Minutes
Meeting minutes are the official written record of discussions, decisions, and action items from a meeting.
Question 2: What does the acronym 'AIDA' stand for in business communication and marketing?
- Attention, Interest, Desire, Action (Correct answer)
- Analyze, Inform, Direct, Approve
- Advertise, Interact, Design, Assess
- Attract, Identify, Deliver, Achieve
Correct answer: Attention, Interest, Desire, Action
AIDA is a persuasive communication model: Attention, Interest, Desire, Action.
Question 3: Which type of report presents information without making recommendations?
- Analytical report
- Informational report (Correct answer)
- Proposal report
- Feasibility report
Correct answer: Informational report
An informational report presents data and facts objectively without drawing conclusions or suggesting actions.
Question 4: A business memo is typically used for which purpose?
- Communicating formally with external clients
- Internal communication within an organization (Correct answer)
- Filing legal documents
- Advertising products
Correct answer: Internal communication within an organization
Memos are internal documents used to communicate policies, procedures, or information within a company.
Question 5: Which proofreading technique involves reading a document backward to catch spelling errors?
- Silent reading
- Backward reading (Correct answer)
- Peer review
- Read-aloud method
Correct answer: Backward reading
Reading backward isolates each word from context, making it easier to spot spelling mistakes.
Question 6: What is 'active listening' in a business context?
- Listening while multitasking
- Fully concentrating and responding to a speaker (Correct answer)
- Taking notes verbatim
- Listening to recorded messages
Correct answer: Fully concentrating and responding to a speaker
Active listening means giving full attention to the speaker, processing their message, and providing feedback.
FBLA Business Communication 2
Which document is used to provide a written record of what was discussed and decided during a meeting?