ExCPT Test Pharmacy Operations 3

Question 1

A pharmacy technician is processing a new prescription but the patient's insurance rejects it with a 'refill too soon' message. What does this mean?

Accepted Answer

The insurance won't pay because the patient is trying to refill before the previous supply should be used up

Answer

The prescription has already expired

Answer

The patient has reached their annual benefit limit

Answer

The drug requires prior authorization

Question 2

In which storage condition should nitroglycerin tablets be kept?

Accepted Answer

Original glass container, tightly closed, at controlled room temperature

Answer

Room temperature in a plastic prescription vial

Answer

Refrigerated at 36–46°F in original container

Answer

Frozen below 32°F to extend stability

Question 3

What is the function of the National Drug Code (NDC) number on a drug package?

Accepted Answer

To uniquely identify the labeler, product, and package size of a drug

Answer

To indicate the drug's DEA schedule

Answer

To show the drug's patent expiration date

Answer

To indicate which insurance plans cover the medication

Question 4

Which of the following best describes the role of the pharmacy technician in the dispensing process?

Accepted Answer

Perform tasks under the supervision and final verification of the pharmacist

Answer

Make independent clinical decisions about drug therapy

Answer

Counsel patients on all aspects of their medications

Answer

Approve prescriptions for controlled substances without pharmacist review

Question 5

A patient brings in a prescription for a brand-name drug. The pharmacy has the generic equivalent in stock. The prescriber has not indicated 'DAW' or 'brand only.' What should the pharmacy do?

Accepted Answer

Dispense the generic equivalent unless the patient or prescriber specifically requests the brand

Answer

Always dispense the brand-name drug

Answer

Call the prescriber to confirm before substituting

Answer

Charge the patient the brand price regardless of what is dispensed

Question 6

What is the primary purpose of conducting a medication therapy management (MTM) review?

Accepted Answer

To optimize therapeutic outcomes by reviewing all of a patient's medications comprehensively

Answer

To audit pharmacy billing for insurance fraud

Answer

To reduce the pharmacy's drug inventory costs

Answer

To screen patients for potential drug diversion