ISO/IEC 20000 Foundation Certification
Timed Exam Mode - Simulated Conditions
The ISO/IEC 20000 Foundation certification validates an individual's understanding of the fundamental concepts and principles of IT Service Management (ITSM) based on the ISO/IEC 20000 standard.
A service provider is implementing a Service Management System (SMS) according to ISO/IEC 20000-1. As part of the 'CHECK' phase of the Plan-Do-Check-Act (PDCA) cycle, which of the following activities is most representative?
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A
Implementing a new service continuity plan.
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B
Establishing the scope and policies for the SMS.
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C
Reviewing service reports against Service Level Agreement (SLA) targets.
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D
Assigning new roles and responsibilities for the incident management process.
Start Full Exam - 40 Questions