ESL Business English & Professional Communication Flashcards

Which phrase is used to politely interrupt someone during a business meeting?

Answer: "Excuse me, may I add something?"

"Excuse me, may I add something?" is a polite, professional way to request a turn to speak during a meeting.

What is a résumé in the context of US job searching?

Answer: A document summarizing a person's education, skills, and work experience

A résumé is a concise document that highlights an applicant's qualifications, work history, and skills for a potential employer.

In business English, what does "KPI" stand for?

Answer: Key Performance Indicator

KPI stands for Key Performance Indicator, a measurable value used to evaluate success in meeting business objectives.

Which tone is most appropriate for a professional complaint email?

Answer: Polite, factual, and solution-focused

A professional complaint email should present facts clearly, remain courteous, and focus on finding a resolution.

What is the correct formal salutation when you don't know the recipient's name in a business letter?

Answer: "To Whom It May Concern,"

"To Whom It May Concern" is the standard formal salutation when the recipient's name is unknown.

In a US job interview, what does "Tell me about yourself" typically invite you to discuss?

Answer: Your professional background, key skills, and why you're a good fit for the role

"Tell me about yourself" is an invitation to give a brief professional summary highlighting relevant experience and career goals.