System & Workflow Analysis Flashcards
7 cards from real Epic Skills Assessment practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 System & Workflow Analysis flashcards as text
An Epic analyst is asked to document the 'as-is' state of a referral management workflow. Which data collection method provides the RICHEST qualitative insight into current-state problems?
Answer: Direct observation of staff performing the workflow in their natural work environment
Direct observation captures undocumented steps, workarounds, and environmental factors that surveys and reports often miss.
In Epic, a 'build-to-workflow' alignment review is conducted to ensure that:
Answer: The system configuration supports and reflects the intended clinical or operational workflow
A build-to-workflow alignment review confirms that Epic's configuration (templates, rules, order sets) actually enables the workflow stakeholders have agreed upon.
A workflow analyst identifies that two departments use the same Epic order set differently, leading to inconsistent patient outcomes. The MOST appropriate recommendation is to:
Answer: Facilitate a multidisciplinary meeting to agree on a standardized evidence-based workflow and update the order set accordingly
Bringing stakeholders together to agree on an evidence-based standard supports both clinical consistency and sustainable build governance.
Which of the following BEST describes a 'future-state workflow' in an Epic implementation project?
Answer: The optimized process design that the Epic build will be configured to support after go-live
The future-state workflow is the redesigned, optimized process that drives Epic's build specifications and training content.
When performing a system analysis for an Epic upgrade, an analyst should prioritize reviewing which of the following FIRST?
Answer: Impact assessment of deprecated features and changed functionality on existing workflows
Understanding which features are deprecated or changed in the new version is critical to assessing risk to current workflows and planning mitigation steps.
A process improvement team wants to reduce patient wait times in an outpatient clinic using Epic data. Which approach is MOST analytically sound?
Answer: Extract cycle time data from Epic (e.g., check-in to roomed timestamps) to identify bottlenecks with data
Epic timestamp data provides objective, measurable cycle times that can pinpoint exactly where delays occur rather than relying on anecdote.
An analyst is asked to evaluate whether Epic's SmartText tools are being utilized effectively in provider notes. Which metric is MOST relevant to this analysis?
Answer: Adoption rate showing what percentage of notes use SmartText versus fully manual free-text entry
Adoption rate measures actual usage in practice, which is the true indicator of whether SmartText is delivering workflow efficiency.