Stakeholder Engagement and Communication Flashcards

A stakeholder register PRIMARILY serves to:

Answer: Identify stakeholders and document their roles, interests, and influence

The stakeholder register is the central reference for understanding who is involved, what they care about, and how they can affect the project.

Which stakeholder analysis technique plots stakeholders based on their power and interest to determine engagement strategies?

Answer: Power/Interest grid

The Power/Interest grid helps business analysts prioritize stakeholder management by categorizing stakeholders into four quadrants requiring different engagement levels.

A business analyst should involve a stakeholder with HIGH power but LOW interest by:

Answer: Keeping them satisfied with high-level updates without overwhelming detail

High-power, low-interest stakeholders should be kept satisfied but not over-engaged, as excessive involvement wastes their time and can create friction.

Which communication technique is MOST appropriate for conveying complex, multi-faceted requirements to a technical development team?

Answer: Structured walkthrough with detailed models and diagrams

Structured walkthroughs allow the BA to present detailed requirements interactively, answer questions, and confirm understanding in real time.

What is the purpose of a RACI matrix in business analysis?

Answer: To clarify roles and responsibilities for tasks and decisions

A RACI matrix identifies who is Responsible, Accountable, Consulted, and Informed for each activity, reducing confusion about ownership.

A stakeholder who opposes a proposed change is BEST described as a:

Answer: Resistant stakeholder

Resistant stakeholders may have concerns or conflicting interests that the business analyst must address through targeted communication and engagement strategies.