Elicitation Techniques Flashcards
6 cards from real Entry Certificate in Business Analysis practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 Elicitation Techniques flashcards as text
Which elicitation technique involves observing stakeholders in their natural work environment to understand current processes?
Answer: Observation
Observation allows the business analyst to witness actual work being performed, revealing tacit knowledge that stakeholders may not think to mention.
A business analyst wants to gather input from a large, geographically dispersed group of stakeholders simultaneously. Which elicitation technique is most appropriate?
Answer: Survey/Questionnaire
Surveys and questionnaires are ideal for collecting standardized data from large or distributed groups quickly and cost-effectively.
Which type of interview allows the interviewee to expand on topics freely, uncovering unexpected insights?
Answer: Unstructured interview
Unstructured interviews use open-ended questions and allow conversation to flow naturally, making them ideal for early discovery phases.
A facilitated workshop brings together stakeholders to elicit requirements. What is the PRIMARY advantage of this approach over individual interviews?
Answer: Consensus building and immediate conflict resolution
Workshops allow diverse stakeholders to negotiate differences and reach consensus in real time, which individual interviews cannot achieve.
Which elicitation technique uses a working model of a system to gather stakeholder feedback before full development?
Answer: Prototyping
Prototyping creates a tangible representation of the solution so stakeholders can react to something concrete rather than abstract descriptions.
When a business analyst reviews existing documentation such as process manuals and system specs to understand the current state, this technique is called:
Answer: Document Analysis
Document analysis involves reviewing existing artifacts to extract relevant information about the current business environment.
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