Elicitation Techniques Flashcards

Which elicitation technique is MOST useful for understanding the sequence of steps a user takes to accomplish a specific goal?

Answer: Task/Workflow analysis

Task and workflow analysis maps the steps, decisions, and interactions involved in completing a specific business process.

Collaborative games as an elicitation technique are BEST used to:

Answer: Encourage creative thinking and engagement among stakeholders

Collaborative games use structured play to stimulate creative problem-solving and foster stakeholder engagement in requirements discovery.

When planning elicitation activities, a business analyst should FIRST:

Answer: Identify the stakeholders who hold the needed information

Identifying the right stakeholders ensures the elicitation activities target people who actually possess the required knowledge.

What does 'elicitation preparation' include?

Answer: Scheduling sessions, preparing questions, and securing materials

Preparation ensures the elicitation event is organized, focused, and likely to yield the needed information efficiently.

A business analyst notices significant body language and process deviations not captured in any documentation. Which technique most directly reveals this information?

Answer: Observation

Direct observation captures informal practices and non-verbal cues that stakeholders often cannot or do not articulate in interviews.

Confirmed elicitation results differ from elicitation notes in that they:

Answer: Have been reviewed and verified with stakeholders for accuracy

Confirmation with stakeholders ensures that what was captured accurately reflects their intent, reducing rework later.