Elicitation Techniques Flashcards
6 cards from real Entry Certificate in Business Analysis practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 Elicitation Techniques flashcards as text
A focus group is BEST used when a business analyst needs to:
Answer: Understand attitudes and perceptions from a representative user group
Focus groups are designed to capture opinions, attitudes, and perceptions from a carefully selected group of participants.
Which elicitation technique compares an organization's processes or products against industry best practices or competitors?
Answer: Benchmarking
Benchmarking identifies performance gaps by comparing current practices to recognized standards or leading competitors.
During brainstorming sessions, the business analyst should ensure that:
Answer: All ideas are captured without judgment during the generation phase
Deferring judgment during idea generation prevents self-censorship and encourages creative thinking from all participants.
What is the purpose of interface analysis as an elicitation technique?
Answer: To identify and define interactions between a solution and external systems or users
Interface analysis examines the boundaries between systems, people, and processes to ensure integration points are fully understood.
Which elicitation output documents the topics covered, participants involved, and information gathered during an elicitation event?
Answer: Elicitation notes
Elicitation notes capture raw information from sessions and serve as the basis for further analysis and requirements documentation.
A business analyst is designing a survey to gather requirements. Which question type provides the most flexibility for respondents to express nuanced opinions?
Answer: Open-ended questions
Open-ended questions allow respondents to express ideas in their own words, capturing nuance that closed formats cannot.
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