Emotional Intelligence Leadership & Team Dynamics Flashcards
6 cards from real Emotional Intelligence practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 Emotional Intelligence Leadership & Team Dynamics flashcards as text
Goleman's research found that emotional intelligence accounts for what percentage of the competencies that distinguish star performers from average ones in senior leadership roles?
Answer: 90%
Goleman's research found that roughly 90% of the competencies distinguishing top leaders from average ones were EI-based, not technical skills.
Which leadership style identified by Goleman is MOST dependent on high emotional intelligence?
Answer: Coaching
The coaching style requires deep empathy, self-awareness, and developmental orientation—EI competencies essential for guiding others' growth.
Emotional contagion in teams refers to:
Answer: The automatic transfer of emotions from one person to others in a group
Emotional contagion is the phenomenon by which emotions spread unconsciously between people, shaping the overall mood and performance of a team.
A psychologically safe team environment is MOST directly created by a leader who:
Answer: Models vulnerability, acknowledges mistakes, and responds non-defensively to feedback
Leaders who model vulnerability and respond non-defensively create the safety for team members to take interpersonal risks without fear of punishment.
In conflict resolution, an emotionally intelligent team leader would FIRST:
Answer: Acknowledge the emotional dimension of the conflict before addressing the content
Acknowledging the emotional dimension validates those involved and reduces defensiveness, creating the conditions needed for productive conflict resolution.
Which EI competency is MOST critical for managing a diverse, cross-functional team?
Answer: Social awareness including cultural empathy
Social awareness, particularly cultural empathy, enables leaders to navigate the diverse emotional and cultural norms present in cross-functional teams.