Emotional Intelligence Empathy & Social Awareness Flashcards
6 cards from real Emotional Intelligence practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 Emotional Intelligence Empathy & Social Awareness flashcards as text
In the context of emotional intelligence, empathy is BEST defined as:
Answer: The ability to sense and understand others' emotions and perspectives
Empathy in EI means sensing and understanding others' emotions and perspectives, not necessarily sharing or fixing them.
What is the difference between cognitive empathy and affective empathy?
Answer: Cognitive empathy is understanding another's perspective; affective empathy is sharing their emotional experience
Cognitive empathy is the intellectual understanding of another's viewpoint, while affective empathy is the emotional resonance with what they feel.
A colleague shares that they are overwhelmed with work. An empathetic response would be:
Answer: Acknowledging their feelings and asking what kind of support would help
Acknowledging the emotion and asking before acting respects the person's experience and avoids presuming what they need.
Social awareness, as an EI competency, primarily involves:
Answer: Accurately reading the emotional climate of groups and individuals
Social awareness centers on accurately perceiving the emotional states of individuals and the broader emotional climate of groups and organizations.
Which of the following is an example of empathic listening?
Answer: Reflecting back what you heard and checking for accuracy
Empathic listening involves actively reflecting content and emotion to confirm you have understood what the speaker meant.
Organizational empathy refers to a leader's ability to:
Answer: Sense the collective mood of a team or department and respond appropriately
Organizational empathy means reading the collective emotional pulse of a group and making leadership decisions that account for that climate.