Emotional Intelligence Empathy & Social Awareness Flashcards
6 cards from real Emotional Intelligence practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 Emotional Intelligence Empathy & Social Awareness flashcards as text
Which nonverbal cue is MOST reliable for detecting genuine versus masked emotions?
Answer: Micro-expressions that flash briefly across the face
Micro-expressions are brief, involuntary facial expressions that reveal genuine emotions even when someone is trying to conceal them.
A HR professional who notices that a usually engaged employee has become withdrawn in meetings is demonstrating:
Answer: Social awareness through empathic observation
Noticing behavioral changes in individuals is a key expression of social awareness, which enables timely and supportive intervention.
Empathy fatigue in the workplace refers to:
Answer: Emotional exhaustion from continuously absorbing and managing others' emotional burdens
Empathy fatigue is a form of emotional exhaustion that results from sustained high-empathy engagement, common in caregiving and helping professions.
How does perspective-taking differ from sympathy?
Answer: Perspective-taking involves intellectually imagining another's experience; sympathy involves feeling pity or concern for them
Perspective-taking is a cognitive act of imagining another's viewpoint, while sympathy is an emotional response of concern or pity for their situation.
In a diverse workplace, cultural empathy MOST importantly requires:
Answer: Suspending one's own cultural assumptions to understand another's emotional framework
Cultural empathy demands setting aside one's own cultural lens to genuinely understand how someone from a different background experiences and expresses emotion.
Which of the following behaviors reflects a LACK of social awareness?
Answer: Dominating a conversation without reading others' discomfort signals
Dominating conversation without reading discomfort in others shows a failure to perceive or respond to the social and emotional environment.