Emergency Services 911 Dispatch and Emergency Communications 3

Question 1

What does 'mutual aid' mean in the context of emergency communications?

Accepted Answer

An agreement allowing jurisdictions to share resources and personnel during incidents that exceed local capacity

Answer

Mutual aid agreements allow neighboring jurisdictions to provide personnel, equipment, and resources to each other when local resources are overwhelmed.

Question 2

What is the purpose of 'incident logging' in a CAD system?

Accepted Answer

To create a time-stamped record of all actions, communications, and units assigned to an incident

Answer

Incident logs serve as legal records and operational references documenting every action taken from call receipt through incident closure.

Question 3

What is 'radio discipline' and why is it critical in emergency operations?

Accepted Answer

Keeping transmissions brief, clear, and protocol-compliant to prevent channel saturation during critical events

Answer

Radio discipline prevents channel congestion and miscommunication during emergencies when clear, reliable communication is most critical.

Question 4

What does 'E911' (Enhanced 911) provide that basic 911 does not?

Accepted Answer

Automatic Number Identification (ANI) and Automatic Location Identification (ALI)

Answer

Enhanced 911 automatically delivers the caller's phone number (ANI) and location (ALI) to the dispatcher, unlike basic 911 which provides no caller information.

Question 5

When a caller reports a person 'not breathing,' what should a trained dispatcher do while units respond?

Accepted Answer

Stay on the line and provide CPR instructions to the caller

Answer

Dispatcher-assisted CPR (DA-CPR) has been shown to increase survival rates; trained dispatchers provide step-by-step CPR instructions while units are en route.

Emergency Services Practice Test

Emergency Services Practice Test

Emergency Services 911 Dispatch and Emergency Communications 3