ELSA Functional Language & Situations 2

Question 1

Your coworker says, 'Could you possibly cover my shift on Friday?' What is the most natural way to decline politely?

Accepted Answer

I'm afraid I already have plans that day, but thanks for asking.

Answer

A polite refusal acknowledges the request and briefly explains the reason without being blunt.

Question 2

At a restaurant, you want to tell the waiter your steak is undercooked. Which phrase is most appropriate?

Accepted Answer

Excuse me, I think my steak might be a little underdone. Could it go back on the grill?

Answer

Polite complaints use softeners like 'I think' and 'might' and end with a specific request.

Question 3

A friend texts: 'Are you free Saturday?' You want to say yes tentatively. What is the best reply?

Accepted Answer

As far as I know I should be — what did you have in mind?

Answer

A tentative yes with an open question keeps the conversation moving and shows genuine interest.

Question 4

Which sentence correctly uses an indirect question to ask about someone's salary?

Accepted Answer

Could you tell me what your salary range is?

Answer

Indirect questions are more polite and are formed with a question word embedded in a statement-like clause.

Question 5

You arrive 15 minutes late to a meeting. What is the most professional thing to say?

Accepted Answer

Sorry I'm late — I got held up in traffic. Has anything important been covered?

Answer

Professionals apologize briefly, give a short reason, and show they want to catch up — not make excuses.

(ELSA) English Language Skills Assessment Practice Test