EHR Training & User Adoption Flashcards

Which EHR training delivery format is MOST appropriate for a physician with limited availability but a need to learn complex documentation workflows?

Answer: Microlearning modules with scenario-based simulations accessible on demand

On-demand microlearning with scenario-based simulations accommodates scheduling constraints while providing realistic, relevant practice for complex workflows.

An organization's EHR adoption rate plateaus at 60% six months post-go-live. Which intervention is MOST appropriate?

Answer: Conduct targeted interviews with non-adopters to identify specific barriers and design role-specific remediation

Identifying specific barriers through interviews enables targeted remediation that addresses the root cause of non-adoption rather than applying generic solutions.

In EHR implementation, 'downtime procedures training' is important because:

Answer: Staff must know how to maintain safe patient care and documentation when the EHR is unavailable

Downtime procedures training ensures clinical staff can safely manage patient care and capture critical data on paper during planned or unplanned EHR outages.

Which stakeholder group should be engaged FIRST when designing an EHR training curriculum?

Answer: Clinical end-users and department champions who understand daily workflow realities

Clinical end-users and champions provide essential insight into real workflows, making training content relevant and immediately applicable at the point of care.

What is the BEST way to measure the effectiveness of EHR training?

Answer: Compare pre- and post-training performance metrics such as documentation completion rates and error rates

Comparing pre- and post-training performance metrics directly links training to clinical behavior change, which is the ultimate measure of training effectiveness.

Which of the following BEST describes the role of 'physician champions' in EHR adoption?

Answer: Respected clinicians who advocate for the EHR, model best practices, and influence peer behavior

Physician champions leverage peer credibility to reduce resistance, model efficient use, and serve as trusted advisors for clinical colleagues during and after go-live.