EHR Training & User Adoption Flashcards

A physician completes EHR training but reports the system is 'too slow' during patient visits. What should be assessed FIRST?

Answer: Whether the physician's workflow was configured to match their specialty and documentation habits

Workflow and template configuration that doesn't match a provider's specialty is the most common cause of perceived EHR slowness after training.

Which change management model is most commonly referenced in EHR implementation literature to guide staff through the transition?

Answer: Kotter's 8-Step Change Model

Kotter's 8-Step Change Model is widely cited in health IT literature for managing the human side of EHR transitions by building urgency and sustaining change.

What is the MAIN purpose of a training needs analysis before EHR implementation?

Answer: Identify skill gaps and tailor training content to each user role

A training needs analysis ensures that training addresses actual skill gaps specific to each role, making the program more effective and efficient.

After EHR go-live, which ongoing activity BEST sustains long-term user adoption?

Answer: Regular optimization reviews that incorporate user feedback to improve workflows

Continuous optimization using feedback signals demonstrates organizational responsiveness and keeps the EHR aligned with evolving clinical workflows.

Which scenario BEST illustrates low EHR user adoption?

Answer: Physicians printing paper orders and having a clerk enter them into the EHR later

Printing paper orders and transcribing them later is a classic workaround that bypasses the EHR and represents a critical adoption failure.

For EHR training competency verification, which method provides the MOST reliable evidence of skill?

Answer: Observed performance in a simulated or live environment against defined criteria

Observed performance against defined criteria is the gold standard for competency verification because it validates that the learner can actually perform the task, not just recall information.