EHR Implementation and Training Flashcards

What is change management in the context of EHR implementation?

Answer: A structured approach to transitioning staff from old to new workflows, addressing resistance, and driving adoption

Change management in EHR implementation involves preparing, supporting, and guiding staff through the organizational and workflow changes required for successful adoption.

What is a request for proposal (RFP) in the EHR vendor selection process?

Answer: A formal document sent to vendors requesting detailed information about their EHR capabilities, costs, and implementation approach

An RFP is a formal document organizations send to prospective EHR vendors requesting detailed proposals covering system capabilities, pricing, implementation plans, and support.

What is interface testing in EHR implementation?

Answer: Verifying that data flows correctly between the EHR and connected systems like labs, pharmacies, or billing software

Interface testing validates that data is correctly transmitted and interpreted between the EHR and external systems such as laboratory information systems, pharmacies, and billing platforms.

What is the significance of physician champion selection in EHR implementation?

Answer: Physician champions advocate for the EHR among peers, provide clinical input during build, and drive adoption

Physician champions are respected clinical leaders who promote EHR adoption among peers, provide clinical workflow input during the build phase, and help address resistance.

What is user acceptance testing (UAT) in an EHR implementation project?

Answer: End-user testing to verify the EHR system meets workflow and functional requirements before go-live

UAT involves end users — nurses, physicians, and staff — testing the configured EHR in a test environment to confirm it meets their workflow and functional needs before going live.

What is the purpose of a post-implementation review (PIR) after EHR go-live?

Answer: To evaluate project outcomes, identify unresolved issues, and document lessons learned for future improvements

A post-implementation review assesses the EHR implementation outcomes against original goals, identifies remaining issues, and captures lessons learned to improve future projects.