EDI Error Handling and Exception Management 3

Question 1

What is 'silent 997' and why is it considered a risk in EDI operations?

Accepted Answer

When a trading partner never sends a functional acknowledgment, leaving the sender unable to confirm delivery

Answer

A 'silent 997' refers to a trading partner that does not return functional acknowledgments, creating a gap in the audit trail and preventing the sender from knowing whether documents were received or rejected.

Question 2

Which approach best prevents runaway retry loops in an automated EDI error-recovery system?

Accepted Answer

Implementing exponential backoff with a maximum retry count and dead-letter queue

Answer

Exponential backoff with a capped retry count prevents flooding the partner with repeated attempts and routes persistently failing documents to a dead-letter queue for human review.

Question 3

In an EDI error scenario where an 810 Invoice is rejected due to mismatched purchase order number, which party typically bears responsibility for the fix?

Accepted Answer

The sender (supplier), who must correct the invoice data before resubmitting

Answer

An invoice PO number mismatch is a data error on the sender's side — the supplier must correct the invoice to reference the exact PO number issued by the buyer.

Question 4

What role does an EDI control report play in exception management?

Accepted Answer

It provides an audit trail of all interchanges sent/received, including errors and acknowledgment statuses

Answer

EDI control reports log every interchange, functional group, and transaction set processed along with their status (accepted, rejected, pending), enabling operations teams to identify and resolve exceptions.

Question 5

When implementing EDI exception alerts, which event warrants an immediate high-priority notification to the operations team?

Accepted Answer

A 997 rejection received for a time-sensitive 850 Purchase Order near a shipping deadline

Answer

A rejected purchase order near a fulfillment deadline can directly impact the supply chain, making it the highest-priority exception requiring immediate human intervention.

(EDI) Practice Test

(EDI) Practice Test

EDI Error Handling and Exception Management 3