DSST Management 5 — Questions and Answers
Question 1: Which organizational change strategy relies on persuasion and sharing information to gain employee commitment?
- Coercive strategy
- Normative-reeducative strategy
- Power-coercive strategy
- Rational-empirical strategy (Correct answer)
Correct answer: Rational-empirical strategy
The rational-empirical strategy assumes people will adopt change when presented with logical evidence and sound reasoning.
Question 2: Frederick Taylor's scientific management focused primarily on:
- Employee psychological well-being
- Maximizing efficiency through task analysis and standardization (Correct answer)
- Empowering workers through participation
- Decentralizing organizational authority
Correct answer: Maximizing efficiency through task analysis and standardization
Taylor's scientific management sought to improve productivity by systematically analyzing and standardizing work tasks.
Question 3: Which term describes the tendency for individuals to exert less effort when working in a group than when working alone?
- Risky shift
- Group polarization
- Social loafing (Correct answer)
- Conformity bias
Correct answer: Social loafing
Social loafing occurs when people reduce individual effort because responsibility is diffused across group members.
Question 4: A 'matrix organization' is characterized by:
- A single chain of command from top to bottom
- Employees reporting to both a functional manager and a project manager simultaneously (Correct answer)
- All decisions made at the corporate level
- No permanent departments, only temporary teams
Correct answer: Employees reporting to both a functional manager and a project manager simultaneously
Matrix structures create dual reporting relationships, combining functional expertise with project-focused coordination.
Question 5: In Fiedler's contingency model, leader effectiveness depends on matching the leader's style to situational:
- Employee skill levels
- Budget constraints
- Favorableness (degree of situational control) (Correct answer)
- Organizational size
Correct answer: Favorableness (degree of situational control)
Fiedler's model argues that effectiveness depends on whether the situation's favorableness matches the leader's task- or relationship-oriented style.
Question 6: Which inventory management approach aims to receive goods only as they are needed in the production process?
- Economic order quantity (EOQ)
- Just-in-time (JIT) (Correct answer)
- ABC analysis
- Safety stock method
Correct answer: Just-in-time (JIT)
Just-in-time inventory minimizes holding costs by synchronizing material delivery with production demand.
Question 7: According to Douglas McGregor, a Theory X manager assumes employees:
- Are self-motivated and seek responsibility
- Naturally enjoy work and exercise self-direction
- Must be closely supervised because they dislike work (Correct answer)
- Thrive when given autonomy and creativity
Correct answer: Must be closely supervised because they dislike work
Theory X holds that workers are inherently lazy, dislike work, and require close supervision and control.
DSST Management 5
Which organizational change strategy relies on persuasion and sharing information to gain employee commitment?