DGT Passenger Safety & Service 3 — Questions and Answers
Question 1: What should a driver do if a passenger attempts to open an emergency exit without cause while the vehicle is moving?
- Ignore it and keep driving
- Immediately stop the vehicle safely and address the situation (Correct answer)
- Speed up to prevent wind from opening the door
- Announce it over the intercom only
Correct answer: Immediately stop the vehicle safely and address the situation
An emergency exit being opened while moving is a serious safety hazard requiring the driver to stop and intervene.
Question 2: Which of the following best describes the correct procedure for passenger boarding in adverse weather?
- Skip wet stops to avoid slipping hazards
- Ensure steps are clear of ice or water and assist passengers as needed (Correct answer)
- Board passengers faster to minimize exposure
- Tell passengers to board from the rear only
Correct answer: Ensure steps are clear of ice or water and assist passengers as needed
In adverse weather, drivers must check that steps are clear and offer assistance to reduce slip-and-fall risk during boarding.
Question 3: A visually impaired passenger needs to reach their destination. What is the driver's best practice?
- Announce only major stops over the intercom
- Verbally announce the stop and, if needed, guide the passenger off safely (Correct answer)
- Drop the passenger off and drive away immediately
- Let other passengers assist and remain in the driver's seat
Correct answer: Verbally announce the stop and, if needed, guide the passenger off safely
Drivers should verbally announce stops and offer direct assistance to visually impaired passengers to ensure safe disembarkation.
Question 4: How long should a driver wait at a stop for passengers with disabilities who need extra time to board?
- No extra time — the schedule must be maintained
- A reasonable amount of time consistent with ADA or local accessibility requirements (Correct answer)
- As long as it takes regardless of any schedule
- Only 10 seconds maximum
Correct answer: A reasonable amount of time consistent with ADA or local accessibility requirements
Accessibility regulations require drivers to allow reasonable extra time for passengers with disabilities to board safely.
Question 5: What action should a driver take when a passenger reports a suspicious unattended bag on the vehicle?
- Move the bag to the luggage hold themselves
- Open the bag to check its contents
- Stop the vehicle safely, evacuate passengers, and contact authorities (Correct answer)
- Continue the route and report at the terminal
Correct answer: Stop the vehicle safely, evacuate passengers, and contact authorities
An unattended suspicious bag is treated as a potential security threat requiring evacuation and emergency services.
Question 6: A passenger complains of chest pain mid-route. Which is the FIRST thing the driver should do?
- Ask the passenger to describe their pain in detail
- Pull over safely and call emergency services (911) (Correct answer)
- Drop the passenger at the next stop and let them seek help
- Ask another passenger if they are a doctor
Correct answer: Pull over safely and call emergency services (911)
Chest pain may indicate a cardiac event; the driver must stop safely and call emergency services without delay.
Question 7: When should a driver activate hazard lights while carrying passengers?
- Whenever driving through a tunnel
- During an emergency stop, breakdown, or when the vehicle is stationary in a hazardous position (Correct answer)
- At every bus stop as a courtesy signal
- Only during night driving in rural areas
Correct answer: During an emergency stop, breakdown, or when the vehicle is stationary in a hazardous position
Hazard lights are activated during emergency stops or breakdowns to warn other road users of the stationary vehicle.
DGT Passenger Safety & Service 3
What should a driver do if a passenger attempts to open an emergency exit without cause while the vehicle is moving?