DECA Hospitality 3

Question 1

A resort uses dynamic pricing to maximize revenue. This means room rates are adjusted based on:

Accepted Answer

Real-time demand and availability

Answer

Dynamic pricing uses algorithms that raise or lower rates in real time as demand, competitor rates, and inventory shift.

Question 2

Which department in a full-service hotel is responsible for maintaining cleanliness of guest rooms and public areas?

Accepted Answer

Housekeeping

Answer

The housekeeping department handles room cleaning, linen changes, and public area sanitation.

Question 3

A hotel loyalty program that offers points redeemable for free nights is designed primarily to:

Accepted Answer

Increase repeat business and brand loyalty

Answer

Loyalty programs reward returning guests with points or perks, incentivizing them to choose the same brand repeatedly.

Question 4

Which term describes the practice of accepting more reservations than available rooms, anticipating some cancellations?

Accepted Answer

Overbooking

Answer

Overbooking intentionally exceeds room capacity to offset expected no-shows and last-minute cancellations.

Question 5

When a hotel 'walks' a guest, what obligation does the property typically have?

Accepted Answer

Provide transportation and pay for a room at a comparable hotel

Answer

Industry standard requires the hotel to arrange transportation and cover lodging costs at a comparable property when walking a guest.

(DECA) Distributive Education Clubs of America Practice Test