DECA Hospitality 2

Question 1

A hotel's RevPAR dropped 12% year-over-year despite stable occupancy. What most likely explains this?

Accepted Answer

Average daily rate decreased

Answer

RevPAR equals occupancy rate multiplied by ADR, so a falling ADR directly lowers RevPAR even when occupancy holds steady.

Question 2

Which service style involves guests selecting food items displayed on a buffet line and carrying their own plates?

Accepted Answer

Cafeteria service

Answer

Cafeteria service has guests move along a counter, choose items, and transport their own trays or plates.

Question 3

A front desk agent discovers a guest's reservation was accidentally cancelled. What is the BEST first step?

Accepted Answer

Apologize and check for available rooms immediately

Answer

Immediately apologizing and searching for an available room shows ownership of the problem and prioritizes guest satisfaction.

Question 4

Which of the following is an example of upselling in a hotel context?

Accepted Answer

Offering a suite upgrade to a guest booked in a standard room

Answer

Upselling means encouraging a guest to purchase a higher-tier product, such as a suite instead of a standard room.

Question 5

The Americans with Disabilities Act (ADA) requires hotels to ensure which of the following?

Accepted Answer

A minimum percentage of accessible rooms based on total room count

Answer

ADA mandates a tiered minimum number of accessible rooms scaled to the property's total room count, not a flat 10%.

(DECA) Distributive Education Clubs of America Practice Test