Interpersonal Effectiveness Skills Flashcards

In the GIVE skills, what does the "G" stand for?

Answer: Gentle

GIVE stands for Gentle, (act) Interested, Validate, (use an) Easy manner.

Which interpersonal skill set is used primarily to maintain or improve the relationship during an interaction?

Answer: GIVE

GIVE targets relationship effectiveness, while DEAR MAN targets objectives and FAST targets self-respect.

In FAST, what does the "A" stand for?

Answer: (No) Apologies

FAST means be Fair, (no) Apologies, Stick to values, be Truthful.

A client says "I'm sorry to bother you, I know I'm being a pain, but could I ask..." Which FAST element is being violated?

Answer: Apologies

FAST discourages unwarranted apologies for making a request or having an opinion.

Which action best demonstrates the "Easy manner" component of GIVE?

Answer: Using a little humor and a smile

An easy manner involves a light touch such as humor or a smile, and being easygoing.

The "S" in FAST reminds the client to:

Answer: Stick to their own values

Stick to values means not selling out one's own values or integrity to get results or approval.

A client lies about a prior commitment to avoid an uncomfortable conversation. Which FAST element does this violate most directly?

Answer: Truthful

Being truthful means not lying, exaggerating, or making up excuses.