Interpersonal Effectiveness Skills Flashcards

In DEAR MAN, what does the "M" (Mindful) instruct the client to do?

Answer: Keep focused on the objective, ignoring distractions and attacks

Mindful means staying focused on the goal and not being sidetracked by distractions or attacks.

A client is repeatedly told "I can't discuss this now" and keeps restating the request calmly in the same words. Which DEAR MAN skill is this?

Answer: Broken record

Broken record means repeating the request over and over in a calm, steady voice.

Which statement best illustrates the "Describe" step of DEAR MAN?

Answer: "The last three weekends, the dishes were left in the sink."

Describe states the facts of the situation objectively without judgments or interpretations.

When a client uses the "Negotiate" component of DEAR MAN, they are encouraged to:

Answer: Offer to give to get, or turn the problem over to the other person for solutions

Negotiate involves being willing to give to get and asking the other person for alternative solutions.

Which behavior reflects "Appear confident" in DEAR MAN, even when the client does not feel confident?

Answer: Maintaining eye contact and a steady tone of voice

Appearing confident involves tone of voice, posture, and eye contact, avoiding mumbling or apologizing.

In the "Reinforce" step of DEAR MAN, a therapist would coach the client to:

Answer: Explain the positive outcomes of getting the request met

Reinforce means rewarding the person ahead of time by explaining the positive effects of granting the request.

Which DEAR MAN skill is primarily used for saying no to an unwanted request, when the other person keeps pressuring?

Answer: Broken record combined with Assert

Assertively saying no and repeating it calmly via broken record is the recommended approach.