CWS Customer Needs Assessment & Sales 2

Question 1

A homeowner complains their water leaves blue-green stains in the sink. Which water quality issue does this most likely indicate?

Accepted Answer

Low pH (acidic water) corroding copper pipes

Answer

Blue-green staining is a classic sign of acidic water leaching copper from household plumbing.

Question 2

During a needs assessment, a customer mentions a sulfur odor but has no other complaints. What is the BEST next step?

Accepted Answer

Conduct a water test to confirm hydrogen sulfide presence before recommending equipment

Answer

Always confirm the specific contaminant through water testing before recommending any treatment solution.

Question 3

Which sales technique involves summarizing the customer's stated problems back to them before presenting a solution?

Accepted Answer

Reflective listening and needs confirmation

Answer

Reflective listening confirms you understood the customer's concerns and builds trust before presenting equipment options.

Question 4

A customer with a private well asks about water treatment. Which document should the dealer prioritize obtaining first?

Accepted Answer

A recent comprehensive water analysis report

Answer

A comprehensive water analysis is essential for private well customers because contaminant levels vary widely and drive equipment selection.

Question 5

What does the term 'TDS' stand for in water quality assessments?

Accepted Answer

Total Dissolved Solids

Answer

TDS (Total Dissolved Solids) measures the combined content of all inorganic and organic substances dissolved in water.

(CWS) Certified Water Specialist Practice Test