CWNA Communication & Stakeholder Relations 5

Question 1

A WLAN engineer disagrees with a senior manager's decision to deploy a WLAN without a site survey to save money. What is the MOST professional response?

Accepted Answer

Document the risk in writing, communicate concerns formally, and proceed only after management acknowledges the risk

Answer

Formally documenting and communicating technical risks protects both the engineer and the organization while respecting management's final authority.

Question 2

A vendor account manager promises a new AP model will solve all coverage complaints before the WLAN engineer has evaluated it. How should the engineer respond to internal stakeholders who heard this promise?

Accepted Answer

Set realistic expectations by explaining that an evaluation and site validation are needed before any performance guarantee can be made

Answer

Engineers must manage stakeholder expectations by requiring proper evaluation before endorsing vendor performance claims.

Question 3

Which type of diagram is MOST useful when communicating physical AP placement decisions to a facilities manager who is not networking-literate?

Accepted Answer

Annotated floor plan showing AP locations with coverage zones overlaid

Answer

An annotated floor plan is intuitive for facilities staff because it maps directly to the physical spaces they manage.

Question 4

A WLAN project stakeholder asks why the engineer chose 5 GHz channels instead of 2.4 GHz for the primary SSID. What level of detail is MOST appropriate for a non-technical stakeholder?

Accepted Answer

State that 5 GHz offers more non-overlapping channels and less interference, resulting in better performance for users

Answer

A concise explanation of the practical benefit satisfies a non-technical stakeholder without unnecessary complexity.

Question 5

An organization's legal team asks the WLAN administrator for records of all wireless clients that connected during a specific date range. What is the MOST appropriate action?

Accepted Answer

Provide the requested logs through the organization's official data request process and coordinate with legal counsel

Answer

Legal data requests must follow formal organizational processes and be coordinated with legal counsel to ensure compliance and proper handling.

CWNA - Wireless Network Administrator Practice Test

CWNA - Wireless Network Administrator Practice Test

CWNA Communication & Stakeholder Relations 5