CWNA Communication & Stakeholder Relations 3

Question 1

A WLAN engineer recommends upgrading from Wi-Fi 5 to Wi-Fi 6 to the CIO. The CIO asks about ROI. What is the BEST response approach?

Accepted Answer

Quantify expected gains in throughput, device capacity, and support cost reduction tied to business goals

Answer

Linking technical improvements to measurable business outcomes like capacity and cost gives executives the ROI context they need.

Question 2

A help desk team keeps logging duplicate tickets for the same recurring WLAN issue. What is the BEST communication solution?

Accepted Answer

Create a known-issue bulletin and train help desk staff on the workaround

Answer

Publishing a known-issue bulletin reduces duplicate tickets and empowers help desk staff with consistent guidance.

Question 3

Which stakeholder group typically requires the MOST detailed technical information during a WLAN deployment project?

Accepted Answer

Network engineers and systems administrators

Answer

Network engineers and sysadmins need full technical details such as channel plans, IP schemas, and authentication configs to integrate and maintain the system.

Question 4

During a WLAN project kickoff, a stakeholder insists on placing APs at locations the engineer knows will cause co-channel interference. What is the BEST response?

Accepted Answer

Explain the RF consequences with a simple diagram and propose alternative placements that meet both coverage and performance goals

Answer

Using clear visual aids to explain technical consequences while offering alternatives balances stakeholder input with engineering best practice.

Question 5

A CWNA professional sends a post-site-survey report to a client. Which section is MOST important for non-technical stakeholders?

Accepted Answer

Executive summary with findings, business impact, and recommended actions

Answer

An executive summary translates technical findings into business-relevant language that non-technical stakeholders can act on.

CWNA - Wireless Network Administrator Practice Test

CWNA - Wireless Network Administrator Practice Test

CWNA Communication & Stakeholder Relations 3