CVS Data Accuracy and Detail 4 — Questions and Answers
Question 1: You are auditing a shelf and find a product tagged as $7.99 but ringing up at $8.49. What is the CVS standard approach?
- Charge the higher price since the system is the authority
- Charge the lower shelf price and report the pricing discrepancy for correction (Correct answer)
- Remove the product from the shelf until IT fixes the price
- Let the customer decide which price to pay
Correct answer: Charge the lower shelf price and report the pricing discrepancy for correction
Customers are entitled to the advertised shelf price, and the discrepancy should be reported so the root cause (wrong tag or wrong system entry) can be corrected.
Question 2: When verifying a customer's insurance information, which combination of data points is typically required for a successful adjudication?
- Customer name and store loyalty number
- BIN, PCN, group number, and member ID (Correct answer)
- Prescriber's DEA number and customer's SSN
- Customer's phone number and insurance card color
Correct answer: BIN, PCN, group number, and member ID
BIN, PCN, group number, and member ID are the standard data fields pharmacy benefit managers use to process a prescription claim.
Question 3: A controlled substance prescription is dated two months ago. What is the most important accuracy check before dispensing?
- Verify the prescriber's handwriting style
- Confirm whether the prescription is still within the legally valid fill window for that state and drug schedule (Correct answer)
- Check whether the patient has a loyalty card
- Count the number of words on the prescription
Correct answer: Confirm whether the prescription is still within the legally valid fill window for that state and drug schedule
Controlled substance prescriptions have strict legal validity windows that vary by schedule and state; filling an expired prescription is illegal.
Question 4: A data entry task requires copying a 12-digit barcode from a paper form into the system. Which technique best reduces transcription errors?
- Type quickly from memory after a single glance
- Use chunking — read and enter 3–4 digits at a time, then verify each chunk (Correct answer)
- Enter the barcode once and immediately move on
- Ask a coworker to read the number aloud while you type
Correct answer: Use chunking — read and enter 3–4 digits at a time, then verify each chunk
Chunking reduces working memory load and allows verification at each segment, significantly lowering transcription error rates.
Question 5: A pharmacist asks you to pull a report of prescriptions filled in the last 30 days for a specific drug. You run the query but notice the date filter defaulted to the last 7 days. What should you do?
- Submit the 7-day report and mention it verbally
- Rerun the report with the correct 30-day date range before submitting (Correct answer)
- Estimate the 30-day count by multiplying the 7-day count by 4
- Submit the 7-day report with a note that it might be incomplete
Correct answer: Rerun the report with the correct 30-day date range before submitting
Running the query with the correct parameters ensures the data delivered is accurate and actionable; guessing or submitting wrong-range data undermines decision-making.
Question 6: You discover that the same medication is listed under two slightly different names in your inventory system (e.g., 'Lisinopril Tab 10MG' and 'Lisinopril 10 mg Tablet'). What risk does this create?
- None — the system treats them as identical automatically
- Inventory splits across two records, causing inaccurate stock counts and potential ordering errors (Correct answer)
- The medication will be dispensed at double the dose
- The system will delete one entry automatically
Correct answer: Inventory splits across two records, causing inaccurate stock counts and potential ordering errors
Duplicate records cause inventory to be tracked under two entries, leading to inaccurate on-hand counts and potential over- or under-ordering.
Question 7: A customer updates their phone number at the register. Later you notice their emergency contact still shows the old number. What is the most thorough action?
- Update only the primary phone number since that is what the customer changed
- Update all fields containing the old number, including the emergency contact, to the new number (Correct answer)
- Leave the emergency contact unchanged since the customer did not mention it
- Delete the emergency contact entry to avoid confusion
Correct answer: Update all fields containing the old number, including the emergency contact, to the new number
A comprehensive update prevents inconsistent records that could cause communication failures in urgent situations.
CVS Data Accuracy and Detail 4
You are auditing a shelf and find a product tagged as $7.99 but ringing up at $8.49.
What is the CVS standard approach?