CVS Company Values and Integrity 5 — Questions and Answers
Question 1: A CVS colleague sees a coworker falsifying time records. The colleague is concerned about retaliation if they report it. What should they know?
- Retaliation is a natural consequence of reporting
- CVS's non-retaliation policy protects colleagues who report concerns in good faith (Correct answer)
- Only HR directors are protected from retaliation
- Reporting is optional and carries risk the employee must accept
Correct answer: CVS's non-retaliation policy protects colleagues who report concerns in good faith
CVS explicitly protects all colleagues who report integrity concerns in good faith from retaliation, encouraging a culture of honest reporting.
Question 2: CVS Health's mission to 'help people on their path to better health' is most directly reflected in:
- Maximizing short-term store revenue
- Ensuring every customer interaction prioritizes their health needs (Correct answer)
- Expanding store hours to increase foot traffic
- Reducing pharmacy staffing to lower costs
Correct answer: Ensuring every customer interaction prioritizes their health needs
CVS's mission drives every colleague to center customer and patient health in all decisions and interactions, not just transactional goals.
Question 3: During a busy shift, a pharmacy technician skips a standard safety verification step to save time. This behavior:
- Is acceptable during high-volume periods
- Violates CVS's commitment to quality and patient safety (Correct answer)
- Demonstrates efficient workload management
- Is encouraged if no errors have occurred recently
Correct answer: Violates CVS's commitment to quality and patient safety
Patient safety protocols must be followed consistently; cutting corners during busy periods violates CVS's quality and safety values.
Question 4: Which of the following best illustrates CVS's expectation of 'Transparency'?
- Sharing only positive project updates with leadership
- Openly communicating both successes and challenges to relevant stakeholders (Correct answer)
- Keeping pricing strategies secret from store-level employees
- Limiting customer feedback visibility to executives
Correct answer: Openly communicating both successes and challenges to relevant stakeholders
Transparency at CVS means honest, open communication — including sharing difficult news — with the people who need to know it.
Question 5: A colleague posts confidential CVS sales data on social media. This violates which principle?
- Store scheduling policy
- Confidentiality and protection of proprietary company information (Correct answer)
- Customer loyalty program rules
- Community giving guidelines
Correct answer: Confidentiality and protection of proprietary company information
Sharing confidential business information publicly violates CVS's information security and confidentiality standards as outlined in the Code of Conduct.
Question 6: A CVS pharmacist receives a prescription from a physician they personally know. The right approach is to:
- Process it with extra speed as a favor
- Apply the same standard verification process as any other prescription (Correct answer)
- Waive co-pay as a professional courtesy
- Automatically approve it without clinical review
Correct answer: Apply the same standard verification process as any other prescription
Personal relationships must not create exceptions to standard clinical processes; consistency and patient safety require the same verification for every prescription.
Question 7: Which describes how CVS expects colleagues to handle a situation where they are unsure whether an action is ethical?
- Proceed and ask for forgiveness later
- Ask themselves if the action would embarrass CVS if it were made public, then consult a manager or the Ethics Hotline if unsure (Correct answer)
- Follow whatever peers are doing
- Avoid taking any action until the issue resolves itself
Correct answer: Ask themselves if the action would embarrass CVS if it were made public, then consult a manager or the Ethics Hotline if unsure
CVS encourages the 'newspaper test' mindset and consultation with managers or the Ethics Hotline when facing ethical uncertainty.
CVS Company Values and Integrity 5
A CVS colleague sees a coworker falsifying time records.
The colleague is concerned about retaliation if they report it.
What should they know?