CVS Company Values and Integrity 4 — Questions and Answers
Question 1: Which of the following actions reflects CVS's commitment to data privacy and patient confidentiality?
- Sharing patient prescription history with a curious coworker
- Accessing only patient information needed to perform your specific job duties (Correct answer)
- Printing patient records for personal reference at home
- Discussing a customer's health condition in the break room
Correct answer: Accessing only patient information needed to perform your specific job duties
CVS and HIPAA require that employees access only the minimum necessary patient information to perform their job, protecting privacy at all times.
Question 2: CVS's 'People' value focuses on:
- Maximizing store foot traffic
- Investing in the growth, diversity, and wellbeing of colleagues (Correct answer)
- Reducing headcount to cut costs
- Standardizing all job roles
Correct answer: Investing in the growth, diversity, and wellbeing of colleagues
The 'People' value at CVS reflects a commitment to developing, supporting, and valuing the diverse workforce that serves its communities.
Question 3: If a CVS employee is approached by a journalist asking about internal company policies, the best action is to:
- Share what they know to appear helpful
- Decline to comment and direct the journalist to CVS Corporate Communications (Correct answer)
- Make up a policy to fill the gap
- Refer them to a coworker
Correct answer: Decline to comment and direct the journalist to CVS Corporate Communications
CVS policy requires all media inquiries to be directed to Corporate Communications to ensure accurate and authorized information is shared.
Question 4: Which behavior demonstrates a violation of CVS's anti-bribery policy?
- Giving a loyal customer a standard loyalty coupon
- Offering a government official a cash payment to expedite a licensing approval (Correct answer)
- Providing an employee with a performance bonus
- Hosting a vendor for a standard business lunch
Correct answer: Offering a government official a cash payment to expedite a licensing approval
Offering cash or other improper benefits to government officials to influence decisions violates CVS's anti-bribery and anti-corruption policies.
Question 5: An employee disagrees with a company policy they believe is unfair. The integrity-aligned approach is to:
- Ignore the policy and act according to personal judgment
- Raise the concern through proper internal channels such as HR or management (Correct answer)
- Share their frustration publicly on social media
- Encourage coworkers to also disregard the policy
Correct answer: Raise the concern through proper internal channels such as HR or management
CVS values allow colleagues to voice disagreement, but proper channels — HR, management, or the Ethics Hotline — must be used rather than unilateral non-compliance.
Question 6: A CVS supervisor assigns all difficult shifts only to older employees. This is an example of:
- Effective workforce planning
- Age-based discrimination violating CVS's inclusion values (Correct answer)
- Standard scheduling practice
- Performance management
Correct answer: Age-based discrimination violating CVS's inclusion values
Targeting employees with adverse treatment based on age is age discrimination, which violates both CVS policy and federal employment law.
Question 7: What does 'doing the right thing' mean in the context of CVS's values when no one is watching?
- Acting only when a manager is present
- Maintaining ethical behavior consistently regardless of oversight (Correct answer)
- Following only the rules that benefit you
- Delegating ethical decisions to leadership
Correct answer: Maintaining ethical behavior consistently regardless of oversight
True integrity at CVS means behaving ethically at all times — not just when supervised — because it reflects genuine commitment to the company's values.
CVS Company Values and Integrity 4
Which of the following actions reflects CVS's commitment to data privacy and patient confidentiality?