CVS Company Values and Integrity 3 — Questions and Answers
Question 1: A CVS store manager asks an employee to alter inventory records to meet targets. The employee should:
- Comply to keep their job
- Report the request through the Ethics Hotline or to a higher-level manager (Correct answer)
- Alter only minor figures to minimize harm
- Ask colleagues how they would handle it before deciding
Correct answer: Report the request through the Ethics Hotline or to a higher-level manager
Falsifying records violates CVS's integrity standards; employees are expected to refuse and report such requests through proper channels.
Question 2: Which best describes CVS Health's non-retaliation policy?
- Employees who report concerns may face discipline for disrupting operations
- Employees who report concerns in good faith are protected from retaliation (Correct answer)
- Only managers are protected when reporting ethics concerns
- Non-retaliation applies only to anonymous reports
Correct answer: Employees who report concerns in good faith are protected from retaliation
CVS's non-retaliation policy protects any colleague who reports a concern in good faith, regardless of the outcome of the investigation.
Question 3: When a CVS colleague accepts an expensive gift from a pharmaceutical vendor, this likely violates which principle?
- Diversity and inclusion
- Gift and entertainment policy related to conflicts of interest (Correct answer)
- Customer service standards
- Scheduling guidelines
Correct answer: Gift and entertainment policy related to conflicts of interest
CVS's gift and entertainment policy prohibits accepting gifts that could create or appear to create a conflict of interest with vendors or suppliers.
Question 4: How does CVS's value of 'Collaboration' show up in daily pharmacy operations?
- Each pharmacist works independently without informing others
- Pharmacy staff share patient information within care teams to improve outcomes (Correct answer)
- Colleagues avoid asking for help to show competence
- Customer feedback is handled by a single designated person
Correct answer: Pharmacy staff share patient information within care teams to improve outcomes
Collaboration means sharing knowledge and working together across roles to deliver safer, better outcomes for patients.
Question 5: An employee suspects their supervisor is discriminating against a coworker based on race. What should they do?
- Say nothing since it's not their concern
- Document observations and report to HR or the Ethics Hotline (Correct answer)
- Confront the supervisor publicly
- Discuss it only with colleagues
Correct answer: Document observations and report to HR or the Ethics Hotline
CVS expects colleagues to report discrimination through HR or the Ethics Hotline, as an inclusive workplace is a core organizational value.
Question 6: What is the primary purpose of CVS Health's Code of Conduct?
- To outline employee benefits and compensation
- To provide guidelines for ethical behavior and decision-making across all roles (Correct answer)
- To manage supplier contracts
- To set customer pricing policies
Correct answer: To provide guidelines for ethical behavior and decision-making across all roles
The Code of Conduct is CVS's foundational document guiding ethical behavior, integrity, and decision-making for all colleagues.
Question 7: A cashier accidentally overcharges a customer and realizes it after the customer leaves. What is the integrity-aligned response?
- Do nothing since the customer didn't notice
- Inform a manager so the customer can be refunded (Correct answer)
- Wait for the customer to return and complain
- Pocket the difference as it was accidental
Correct answer: Inform a manager so the customer can be refunded
Acting with integrity means correcting errors promptly and honestly, even when customers are unaware and there is no external pressure to do so.
CVS Company Values and Integrity 3
A CVS store manager asks an employee to alter inventory records to meet targets.
The employee should: