CVS Code of Conduct 3 — Questions and Answers
Question 1: Under CVS's Code of Conduct, what is the company's stance on workplace violence?
- Minor altercations are handled informally between colleagues
- Any threat or act of violence is strictly prohibited and must be reported (Correct answer)
- Violence is only a concern in high-crime store locations
- Colleagues should de-escalate situations themselves before reporting
Correct answer: Any threat or act of violence is strictly prohibited and must be reported
CVS has a zero-tolerance policy for workplace violence and requires immediate reporting of any threats or violent acts.
Question 2: Which of the following best describes CVS's policy on social media use by colleagues?
- Colleagues may freely post about store operations to promote the brand
- Colleagues must not disclose confidential CVS information on personal social media (Correct answer)
- CVS encourages sharing customer service stories publicly
- Only marketing employees are subject to social media guidelines
Correct answer: Colleagues must not disclose confidential CVS information on personal social media
CVS's Code of Conduct prohibits sharing confidential or proprietary information on social media regardless of personal vs. work accounts.
Question 3: A new CVS colleague asks if they can work a second job at a competing pharmacy. What does CVS's Code of Conduct say about this?
- Outside employment is always allowed as long as it is part-time
- Outside employment at a competitor may create a conflict of interest and requires disclosure (Correct answer)
- CVS has no policy on outside employment
- Outside employment is prohibited entirely
Correct answer: Outside employment at a competitor may create a conflict of interest and requires disclosure
CVS's Code of Conduct requires colleagues to disclose outside employment that could create a conflict of interest, especially with competitors.
Question 4: What is the purpose of the CVS Ethics Line?
- To handle customer complaints about pricing
- To provide anonymous reporting of suspected Code of Conduct violations (Correct answer)
- To schedule ethics training sessions
- To report inventory discrepancies
Correct answer: To provide anonymous reporting of suspected Code of Conduct violations
The CVS Ethics Line allows colleagues to report suspected violations confidentially or anonymously without fear of retaliation.
Question 5: A CVS store manager asks a colleague to alter inventory records to meet a sales target. What should the colleague do?
- Comply if the manager says it is routine
- Refuse and report the request, as falsifying records violates CVS policy (Correct answer)
- Ask a coworker whether others have done this before
- Make the change but note the discrepancy privately
Correct answer: Refuse and report the request, as falsifying records violates CVS policy
Falsifying records violates CVS's commitment to accurate and honest record-keeping as stated in its Code of Conduct.
Question 6: CVS's Code of Conduct requires colleagues to compete fairly. Which action would violate this principle?
- Offering competitive pricing on generic medications
- Expanding pharmacy hours to attract more customers
- Obtaining a competitor's confidential pricing strategy through improper means (Correct answer)
- Promoting CVS's loyalty rewards program
Correct answer: Obtaining a competitor's confidential pricing strategy through improper means
Obtaining confidential competitor information improperly constitutes unfair competition and violates CVS's Code of Conduct.
Question 7: A colleague witnesses a manager making racially discriminatory comments to a customer. Under CVS's Code of Conduct, what should the colleague do?
- Stay out of it since the manager outranks them
- Report the behavior to HR or through the Ethics Line (Correct answer)
- Address it only if the customer makes a formal complaint
- Mention it informally to another coworker
Correct answer: Report the behavior to HR or through the Ethics Line
CVS prohibits discrimination and expects all colleagues to report such conduct regardless of the offender's position.
CVS Code of Conduct 3
Under CVS's Code of Conduct, what is the company's stance on workplace violence?