CVS CVS Assessment Medication Safety and Error Prevention Questions and Answers 3

Question 1

What is the safest practice when a patient asks for their prescription to be filled early because they are going on vacation?

Accepted Answer

Inform the pharmacist to evaluate the request and check insurance and state regulations

Answer

Fill it without question to provide good service

Answer

Refuse and tell them to come back on the regular fill date

Answer

Fill only half the quantity to stay within policy

Question 2

A prescription is written for a controlled substance but lacks the prescriber's DEA number. You should:

Accepted Answer

Call the prescriber's office to obtain the DEA number before dispensing

Answer

Fill the prescription and request the DEA number later

Answer

Return the prescription to the customer unfilled with no explanation

Answer

Look up the DEA number online yourself

Question 3

Which behavior best describes a culture of safety in a CVS pharmacy?

Accepted Answer

Encouraging all staff to speak up about errors and near-misses without fear of blame

Answer

Rushing to fill more prescriptions per hour regardless of the check process

Answer

Letting experienced technicians skip the final verification step

Answer

Keeping error incidents confidential to protect staff

Question 4

When should a pharmacy technician decline to answer a patient's question about whether a medication is safe for them?

Accepted Answer

When the question requires clinical judgment, which must be directed to the pharmacist

Answer

Always, because technicians cannot speak to patients

Answer

Only when the pharmacist is on break

Answer

When the patient's question is about a generic drug

Question 5

Expiration date monitoring of pharmacy stock is important because:

Accepted Answer

Dispensing expired medication can reduce drug efficacy or cause patient harm

Answer

Expired drugs are cheaper to reorder

Answer

It is only required by store managers, not technicians

Answer

Expired drugs can be sold at a discount

Question 6

If a technician realizes mid-fill that the pill count on the stock bottle is lower than needed for the full prescription quantity, what is the correct action?

Accepted Answer

Dispense a partial fill if permitted, clearly label it as partial, and notify the pharmacist

Answer

Dispense what is available and tell the patient to come back later without documenting

Answer

Use tablets from another patient's returned medication to complete the fill

Answer

Fill the full quantity from a different drug bottle with the same name