CVS CVS Assessment Medication Safety and Error Prevention Questions and Answers 2 — Questions and Answers
Question 1: Which storage condition is most important for medications labeled 'refrigerate'?
- Store between 59°F and 77°F
- Store between 36°F and 46°F (Correct answer)
- Store below 32°F to prevent spoilage
- Room temperature is acceptable if refrigeration is unavailable
Correct answer: Store between 36°F and 46°F
Refrigerated medications must be kept between 36°F and 46°F (2°C–8°C) to maintain potency and safety.
Question 2: A customer reports receiving the wrong medication last week. What is the correct first response?
- Apologize and offer a refund without involving the pharmacist
- Immediately notify the pharmacist and document the incident per CVS error-reporting protocol (Correct answer)
- Ask the customer to return the medication before taking any action
- Assure the customer it was probably not harmful
Correct answer: Immediately notify the pharmacist and document the incident per CVS error-reporting protocol
Dispensing errors must be escalated to the pharmacist immediately and documented through the official incident-reporting system.
Question 3: What does 'NDC number' stand for and why is it important in error prevention?
- National Drug Code; it uniquely identifies each drug product to prevent substitution errors (Correct answer)
- New Drug Classification; it ranks drugs by risk level
- National Dispensing Count; it tracks inventory levels
- Non-Duplicate Code; it prevents double billing
Correct answer: National Drug Code; it uniquely identifies each drug product to prevent substitution errors
The 11-digit NDC uniquely identifies the manufacturer, drug, and package size, helping verify the exact product dispensed.
Question 4: When counting tablets for a prescription, the technician loses count halfway through. The best action is to:
- Estimate the remaining count and proceed
- Add a few extra tablets to ensure the correct quantity
- Discard the tray, start the count over from zero (Correct answer)
- Ask another technician to finish counting from where they stopped
Correct answer: Discard the tray, start the count over from zero
Restarting an interrupted count from scratch is the only way to guarantee an accurate quantity.
Question 5: Which of the following is an example of a 'near-miss' medication error that should still be reported at CVS?
- A customer complaint about wait time
- A wrong drug caught and corrected before it reached the patient (Correct answer)
- A prescription filled one day later than requested
- An insurance claim rejected by the payer
Correct answer: A wrong drug caught and corrected before it reached the patient
Near-miss events provide critical learning opportunities and must be reported even when no patient harm occurred.
Question 6: Auxiliary labels such as 'Take with food' or 'Avoid alcohol' are applied to prescription bottles primarily to:
- Satisfy FDA packaging requirements only
- Reinforce safe-use instructions and reduce adverse events (Correct answer)
- Speed up the counseling process
- Replace the pharmacist's verbal counseling
Correct answer: Reinforce safe-use instructions and reduce adverse events
Auxiliary labels provide patients with critical safety reminders that reduce the risk of adverse drug events.
CVS CVS Assessment Medication Safety and Error Prevention Questions and Answers 2
Which storage condition is most important for medications labeled 'refrigerate'?