Cvent App Knowledge 1

Question 1

We have more than one location for the event (for example, theory at the hotel and practice at the lab); how can we manage this on the website?

Accepted Answer

Removing the datatag from the location and manually adding both locations to the website

Answer

When an event has multiple distinct locations, such as a hotel for theory and a lab for practice, relying solely on a single location datatag in Cvent is insufficient. The best approach is to remove the default location datatag and instead manually input detailed information for both locations directly onto the event website. This ensures all attendees receive clear and comprehensive information about where each part of the event will take place.

Question 2

What should we keep in mind whenever we bulk import attendees?

Accepted Answer

Where necessary, import hotel requests as well.

Answer

When performing a bulk import of attendees in Cvent, it's crucial to consider all associated data points beyond just basic attendee information. If the event involves accommodation, it's essential to also import hotel requests or assignments alongside attendee data. This ensures that all logistical details are accurately captured and linked to the correct attendees, streamlining event management and attendee experience.

Question 3

Where can we check to see if the import was successful and all attendees were registered?

Accepted Answer

My profile > My imports

Answer

In Cvent, after initiating a bulk import of attendees, you can monitor its status and review the results by navigating to 'My profile' and then selecting 'My imports.' This section provides a detailed log of all import jobs, indicating whether they were successful, if any errors occurred, and how many records were processed. This allows you to verify attendee registration and troubleshoot any issues.

Question 4

What are the post-processing steps when using OnArrival?

Accepted Answer

Including the number of HCPs trained, as well as KPIs and updating the event status.

Answer

After using Cvent OnArrival for event check-in, post-processing steps are vital for comprehensive event reporting and closure. These steps typically involve compiling key data, such as the number of Healthcare Professionals (HCPs) trained, if applicable, and other relevant Key Performance Indicators (KPIs). Finally, updating the event status ensures that all records reflect the completion of the event and its associated activities.

Question 5

We discovered that an HCP has two email addresses that are used for different events; what should we do to have only one contact ID per HCP?

Accepted Answer

Inquire with the HCP about the preferred email address and merge the contacts so that only the correct email address remains.

Answer

To maintain data integrity and ensure a single contact ID per HCP in Cvent, it's crucial to address duplicate records. The best practice is to first confirm with the HCP which email address they prefer for future communications and records. Then, use Cvent's contact merging functionality to combine the duplicate profiles, retaining the preferred email and consolidating all associated event history under one unified contact ID.

Cvent Aptitude Test Practice Test

Cvent Aptitude Test Practice Test

Cvent App Knowledge 1