Cvent App Knowledge 1 — Questions and Answers
Question 1: We have more than one location for the event (for example, theory at the hotel and practice at the lab); how can we manage this on the website?
- Including both locations in the General Information
- Removing the datatag from the location and manually adding both locations to the website (Correct answer)
- Adding the primary location to the website, followed by the secondary location on the emails
Correct answer: Removing the datatag from the location and manually adding both locations to the website
When an event has multiple distinct locations, such as a hotel for theory and a lab for practice, relying solely on a single location datatag in Cvent is insufficient. The best approach is to remove the default location datatag and instead manually input detailed information for both locations directly onto the event website. This ensures all attendees receive clear and comprehensive information about where each part of the event will take place.
Question 2: What should we keep in mind whenever we bulk import attendees?
- To make the Participation setting Yes
- Where necessary, import hotel requests as well. (Correct answer)
- To remove the personnel from the import
Correct answer: Where necessary, import hotel requests as well.
When performing a bulk import of attendees in Cvent, it's crucial to consider all associated data points beyond just basic attendee information. If the event involves accommodation, it's essential to also import hotel requests or assignments alongside attendee data. This ensures that all logistical details are accurately captured and linked to the correct attendees, streamlining event management and attendee experience.
Question 3: Where can we check to see if the import was successful and all attendees were registered?
- My profile > My imports (Correct answer)
- Admin > Reporting
- Event > Attendees
Correct answer: My profile > My imports
In Cvent, after initiating a bulk import of attendees, you can monitor its status and review the results by navigating to 'My profile' and then selecting 'My imports.' This section provides a detailed log of all import jobs, indicating whether they were successful, if any errors occurred, and how many records were processed. This allows you to verify attendee registration and troubleshoot any issues.
Question 4: What are the post-processing steps when using OnArrival?
- Including the number of HCPs trained, as well as KPIs and updating the event status. (Correct answer)
- Assigning participation, incorporating KPIs, and updating the event status
- Adding KPIs and updating the status of the event
Correct answer: Including the number of HCPs trained, as well as KPIs and updating the event status.
After using Cvent OnArrival for event check-in, post-processing steps are vital for comprehensive event reporting and closure. These steps typically involve compiling key data, such as the number of Healthcare Professionals (HCPs) trained, if applicable, and other relevant Key Performance Indicators (KPIs). Finally, updating the event status ensures that all records reflect the completion of the event and its associated activities.
Question 5: We discovered that an HCP has two email addresses that are used for different events; what should we do to have only one contact ID per HCP?
- Inquire with the HCP about the preferred email address and delete the other one.
- Inquire with the HCP about the preferred email address and link it to both contact IDs.
- Inquire with the HCP about the preferred email address and merge the contacts so that only the correct email address remains. (Correct answer)
Correct answer: Inquire with the HCP about the preferred email address and merge the contacts so that only the correct email address remains.
To maintain data integrity and ensure a single contact ID per HCP in Cvent, it's crucial to address duplicate records. The best practice is to first confirm with the HCP which email address they prefer for future communications and records. Then, use Cvent's contact merging functionality to combine the duplicate profiles, retaining the preferred email and consolidating all associated event history under one unified contact ID.
Question 6: How can we include a speaker on the event website?
- Uploading the image and manually inputting the name
- Using the Speaker function
- Both (Correct answer)
Correct answer: Both
To include a speaker on a Cvent event website, you have two primary methods, and often a combination is used. You can utilize the dedicated 'Speaker function' within Cvent, which allows you to create speaker profiles with details, bios, and images. Alternatively, for simpler cases or custom layouts, you can manually upload an image and input the speaker's name and information directly onto a webpage.
Question 7: In case of change of one of the Corporate Colors, how we can update the event website?
- Editing Header & Footer
- Editing the Website Theme (Correct answer)
- It’s not possible
Correct answer: Editing the Website Theme
To update the corporate colors on a Cvent event website, the correct approach is to edit the 'Website Theme.' The theme controls the overall visual design, including color palettes, fonts, and layouts, across the entire site. By modifying the theme settings, you can globally apply the new corporate colors, ensuring consistency without having to manually change individual elements.
Cvent App Knowledge 1
We have more than one location for the event (for example, theory at the hotel and practice at the lab); how can we manage this on the website?