Program Development & Evaluation Flashcards

A vocational evaluation program's cost-benefit analysis shows that for every $1 invested in services, clients generate $3.20 in increased earnings and reduced public benefits. This ratio represents:

Answer: Return on investment (ROI)

A return on investment calculation compares the monetary benefits generated by a program against the costs invested, expressed as a ratio or percentage.

Which accreditation body specifically accredits vocational evaluation programs and uses a person-centered approach as a core standard?

Answer: Commission on Accreditation of Rehabilitation Facilities (CARF)

CARF International accredits vocational evaluation and rehabilitation programs, with person-centered planning as a foundational requirement across its standards.

A program manager wants to track whether clients are meeting individualized evaluation goals. Which data tool is MOST appropriate for this purpose?

Answer: Goal attainment scaling (GAS)

Goal attainment scaling measures individual client progress toward personalized goals on a standardized scale, making it ideal for tracking individualized outcomes.

In developing a new referral protocol, which information is MOST critical to obtain from the referring counselor at the time of referral?

Answer: Specific referral questions and expected use of evaluation findings

Knowing the specific referral questions and how findings will be used focuses the evaluation and ensures results are relevant and actionable for the referring party.

A vocational evaluation program identifies that its outcomes are significantly worse for clients from racial and ethnic minority backgrounds. The MOST appropriate programmatic response is to:

Answer: Conduct an equity audit to identify barriers and implement culturally responsive practices

An equity audit systematically examines program policies, practices, and outcomes to identify barriers and drives implementation of culturally responsive improvements.

Which element of a program's strategic plan typically spans the longest time horizon and guides all other planning activities?

Answer: Mission and vision statements

Mission and vision statements define the program's fundamental purpose and aspirational future state, providing the long-term direction that guides all strategic and operational planning.

A program evaluator is selecting a survey instrument to measure client satisfaction with vocational evaluation services. The MOST important psychometric property to verify is:

Answer: Content validity — that items reflect what clients actually experience

Content validity ensures the instrument actually measures what clients experience in vocational evaluation services, making survey results meaningful and actionable.