CTSP Behavioral Safety and Human Performance Factors

Question 1

A tree care crew has successfully worked under high-voltage lines dozens of times without incident.
Over time, the crew begins to reduce their pre-job briefing time and skip some PPE steps.
This pattern is best described as which safety concept?

Accepted Answer

Normalization of deviance

Answer

Competence-based efficiency

Answer

Proactive risk mitigation

Answer

Regulatory desensitization

Question 2

According to behavioral safety principles, which type of consequence is MOST effective at reinforcing safe behavior in tree care workers?

Accepted Answer

Certain, immediate, and positive consequences

Answer

Uncertain, delayed, and negative consequences

Answer

Certain, delayed, and negative consequences

Answer

Uncertain, immediate, and negative consequences

Question 3

A safety leader conducts a behavioral observation and sees a worker NOT wearing eye protection while bucking logs. What is the FIRST recommended action based on behavioral safety methodology?

Accepted Answer

Approach the worker privately, acknowledge good practices observed, then raise the specific concern

Answer

Document the violation and issue a written warning

Answer

Stop all work and hold a crew safety meeting immediately

Answer

Report the violation to OSHA as a required disclosure

Question 4

Which human error type is most common in experienced tree care workers performing familiar, routine tasks?

Accepted Answer

Slips and lapses (skill-based errors) caused by inattention during automatic behavior

Answer

Mistakes (knowledge-based errors) caused by insufficient training

Answer

Violations (intentional rule-breaking) driven by defiance

Answer

Misperceptions caused by incorrect hazard labeling

Question 5

What is the primary goal of a Behavior-Based Safety (BBS) observation program in a tree care company?

Accepted Answer

To shift safety culture from reactive (incident-driven) to proactive (behavior-driven) through peer feedback and data collection

Answer

To create a documented record of unsafe acts for disciplinary proceedings

Answer

To reduce insurance premiums by demonstrating OSHA compliance to underwriters

Answer

To assign individual blame for near-miss incidents so root causes can be isolated

Question 6

A crew member consistently bypasses a safety guard on a stump grinder because 'it slows me down.' This behavior is classified as which type of human error in behavioral safety models?

Accepted Answer

A violation — an intentional deviation from a rule or procedure

Answer

A slip — an unintended action during an automatic task

Answer

A lapse — a memory failure causing an omission

Answer

A mistake — an incorrect plan applied to a task