CTP Telepresence and Technology 2

Question 1

A clinician notices their telehealth video image appears pixelated and choppy during a session. Which metric should be checked first to diagnose the issue?

Accepted Answer

Network bandwidth and packet loss

Answer

Pixelated and choppy video is most commonly caused by insufficient bandwidth or packet loss on the network connection.

Question 2

Which lighting setup is considered best practice for a clinician conducting a telehealth video visit?

Accepted Answer

Soft diffused light facing the clinician from in front

Answer

Soft, diffused front-facing light illuminates the clinician's face clearly without harsh shadows or glare.

Question 3

A patient uses a tablet mounted on a stand during telehealth sessions. The camera angle points upward at their chin. What is the recommended fix?

Accepted Answer

Raise the tablet so the camera is at eye level

Answer

The camera should be positioned at eye level to simulate natural face-to-face interaction and avoid unflattering or obstructed views.

Question 4

Which type of internet connection is generally LEAST reliable for high-quality telehealth video sessions?

Accepted Answer

Satellite internet

Answer

Satellite internet typically has high latency and variable bandwidth, making it less reliable for real-time video communication.

Question 5

During a telehealth visit, echo is heard when either party speaks. What is the most likely cause?

Accepted Answer

Audio feedback from speakers picked up by the microphone

Answer

Echo occurs when a speaker's audio output is captured by the microphone and re-transmitted, creating a feedback loop.

(CTP) Certified Telehealth Practitioner Practice Test

(CTP) Certified Telehealth Practitioner Practice Test

CTP Telepresence and Technology 2