CTP Telepresence and Technology 2

Question 1

A clinician notices their telehealth video image appears pixelated and choppy during a session. Which metric should be checked first to diagnose the issue?

Accepted Answer

Network bandwidth and packet loss

Answer

Screen resolution settings

Answer

Camera lens cleanliness

Answer

Monitor refresh rate

Question 2

Which lighting setup is considered best practice for a clinician conducting a telehealth video visit?

Accepted Answer

Soft diffused light facing the clinician from in front

Answer

Overhead fluorescent lighting directly above the clinician

Answer

Natural light from a window behind the clinician

Answer

Dim ambient lighting to reduce eye strain

Question 3

A patient uses a tablet mounted on a stand during telehealth sessions. The camera angle points upward at their chin. What is the recommended fix?

Accepted Answer

Raise the tablet so the camera is at eye level

Answer

Ask the patient to tilt their head downward

Answer

Switch to a desktop computer

Answer

Zoom out the camera view

Question 4

Which type of internet connection is generally LEAST reliable for high-quality telehealth video sessions?

Accepted Answer

Satellite internet

Answer

Fiber optic broadband

Answer

Cable broadband

Answer

4G LTE mobile hotspot

Question 5

During a telehealth visit, echo is heard when either party speaks. What is the most likely cause?

Accepted Answer

Audio feedback from speakers picked up by the microphone

Answer

Low camera resolution

Answer

Encryption processing delay

Answer

Outdated video codec

Question 6

A telehealth platform uses end-to-end encryption. What does this mean for patient data transmitted during a video session?

Accepted Answer

Data is encrypted from the sender's device and can only be decrypted by the intended recipient

Answer

Data is encrypted only at the sending device and decrypted at the server

Answer

Data is stored encrypted on the server after the session

Answer

Encryption applies only to text messages, not video streams

Question 7

What is the primary purpose of a virtual waiting room in a telehealth platform?

Accepted Answer

To hold patients in a secure space until the clinician is ready without exposing them to other sessions

Answer

To allow the clinician to review patient records before joining

Answer

To test the patient's audio and video before the visit

Answer

To collect patient copayment information