CTP Customer Service & Carrier Relations Flashcards

In transportation, a shipper's 'tender acceptance rate' measures:

Answer: The percentage of load tenders a carrier accepts versus those it declines

Tender acceptance rate tracks the percentage of shipment tenders a carrier accepts, indicating that carrier's reliability and capacity commitment.

What is a 'preferred carrier program' in shipper-carrier relations?

Answer: A shipper's strategy of giving higher freight volume to carriers who meet performance and rate standards

A preferred carrier program incentivizes high-performing carriers with more freight volume in exchange for competitive rates and reliable service.

Which element is MOST important when establishing a carrier contract for a CTP transportation manager?

Answer: Clearly defined rates, service standards, liability terms, and performance metrics

Effective carrier contracts must specify rates, service level expectations, liability provisions, and measurable performance metrics to protect both parties.

When a shipment is delivered damaged, the FIRST step for the transportation manager is to:

Answer: Document the damage with photos and file a formal freight claim with the carrier

Proper freight claim procedure requires thorough damage documentation including photos, followed by a formal written claim submitted to the carrier.

The Carmack Amendment governs what aspect of US transportation?

Answer: Carrier liability for loss and damage to interstate freight shipments

The Carmack Amendment establishes the framework for carrier liability in cases of loss or damage to goods shipped in interstate commerce.

What does 'shipper of record' status mean in US transportation?

Answer: The legally responsible party named on the bill of lading for a shipment

The shipper of record is the party legally identified on the bill of lading as responsible for the shipment, including compliance obligations.