Safety & Risk Management in Tours Flashcards
7 cards from real CTP practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Safety & Risk Management in Tours flashcards as text
Which of the following scenarios constitutes 'gross negligence' by a tour operator?
Answer: An operator knowingly sends guests onto a trail closed due to structural hazard
Gross negligence involves a conscious disregard for safety, such as knowingly exposing guests to a documented hazard.
What is the purpose of a medical information form collected from tour participants before departure?
Answer: To allow guides and staff to respond appropriately if a medical emergency occurs
Medical forms give guides critical information to respond effectively to health emergencies during the tour.
A tour guide observes a participant behaving erratically and suspects intoxication. The BEST course of action is to:
Answer: Privately address the participant, assess their condition, and remove them from the activity if they pose a risk to themselves or others
Addressing the situation discreetly while prioritizing group safety is the professionally appropriate and legally defensible approach.
Which element is MOST critical when creating an evacuation plan for a boat-based tour?
Answer: Knowing the location of life jackets, emergency exits, and the nearest port or shore landing
Evacuation plans for marine environments must prioritize life-saving equipment locations and safe landing points.
In risk management terminology, 'risk retention' means the operator has decided to:
Answer: Accept the financial consequences of a risk without external coverage
Risk retention means consciously accepting a risk and self-funding any resulting losses, often used for low-frequency, low-severity risks.
Which communication tool is considered MOST reliable for emergencies in areas with limited cell coverage during wilderness tours?
Answer: Two-way satellite communicator or PLB (Personal Locator Beacon)
Satellite communicators and PLBs transmit distress signals and coordinates regardless of cellular network availability.
What does a 'risk matrix' help a tour operator determine?
Answer: The priority for addressing risks by comparing their likelihood against their potential severity
A risk matrix plots probability against impact so operators can prioritize which risks need the most urgent mitigation.