Strategic Planning & Implementation Flashcards

A PEST (or PESTLE) analysis helps a training manager examine:

Answer: External environmental factors affecting the organization

PEST examines political, economic, social, and technological forces in the external environment.

When resources are limited, how should a training manager prioritize competing training requests?

Answer: By alignment with strategic goals and potential business impact

Prioritizing by strategic alignment and impact maximizes the value of scarce training resources.

Which stakeholder group is typically most critical for ensuring learners apply new skills on the job?

Answer: Direct supervisors and managers

Managers reinforce, coach, and provide opportunities to apply new skills, driving transfer of training.

A balanced scorecard approach to training strategy measures performance across which perspectives?

Answer: Financial, customer, internal process, and learning and growth

Kaplan and Norton's balanced scorecard uses financial, customer, internal process, and learning and growth perspectives.

A key risk-management step when planning a major training initiative is to:

Answer: Identify potential risks and develop mitigation plans in advance

Proactively identifying risks and planning mitigations reduces the chance of implementation failure.

What is the main purpose of a training needs assessment within strategic planning?

Answer: To identify gaps between current and required performance

Needs assessment pinpoints performance gaps so training targets real organizational needs.

A training manager reviews the strategic plan quarterly and adjusts it as business priorities shift. This reflects:

Answer: Treating the plan as a living document

Effective strategic plans are reviewed regularly and adapted to changing conditions.