Performance Management & Evaluation Flashcards

A training manager wants to know whether participants actually use new coaching skills on the job three months after a workshop. Which Kirkpatrick level is being measured?

Answer: Level 3 – Behavior

Level 3 measures how far learning transfers into on-the-job behavior after training.

Which goal statement best follows the SMART criteria?

Answer: Reduce average call handling time by 10% by June 30 through refresher training

It is specific, measurable, achievable, relevant, and time-bound.

A supervisor rates an employee highly on every dimension because the employee excels at one visible task. What rating error is this?

Answer: Halo effect

The halo effect occurs when one positive trait inflates ratings on unrelated dimensions.

What is the primary purpose of a performance improvement plan (PIP)?

Answer: To set clear, time-bound expectations and support for an employee to close specific performance gaps

A PIP defines specific gaps, expectations, support, and a timeline for improvement.

In the Phillips ROI model, which level is added beyond Kirkpatrick's four levels?

Answer: Return on investment, comparing monetary benefits to program costs

Phillips adds Level 5, converting results to monetary value and comparing them to costs.

A training program costs $40,000 and produces $100,000 in net monetary benefits. What is the ROI?

Answer: 250%

ROI = net benefits ÷ costs × 100 = $100,000 ÷ $40,000 × 100 = 250%.

Which appraisal method anchors rating scale points with specific descriptions of effective and ineffective job behaviors?

Answer: Behaviorally Anchored Rating Scale (BARS)

BARS ties each scale point to concrete behavioral examples, reducing subjectivity.