Leadership & Organizational Development Flashcards

In Kotter's 8-step change model, which step comes immediately after creating a sense of urgency?

Answer: Forming a powerful guiding coalition

Kotter's second step is building a guiding coalition with enough power and credibility to lead the change.

Lewin's change model consists of which three stages?

Answer: Unfreeze, Change, Refreeze

Kurt Lewin described change as unfreezing current behaviors, moving to new ones, and refreezing them as the norm.

A training manager adapts their style from directing to coaching as a new employee gains some competence but still lacks confidence. Which model does this reflect?

Answer: Situational Leadership (Hersey-Blanchard)

Situational Leadership matches leader behavior (directing, coaching, supporting, delegating) to follower development level.

Which leadership approach emphasizes inspiring followers through idealized influence, intellectual stimulation, and individualized consideration?

Answer: Transformational leadership

Bass's transformational leadership is built on the four I's, including idealized influence and individualized consideration.

Peter Senge's concept of a 'learning organization' includes which five disciplines?

Answer: Personal mastery, mental models, shared vision, team learning, systems thinking

Senge's The Fifth Discipline names these five, with systems thinking as the integrating discipline.

Edgar Schein's model describes organizational culture in three levels. Which is the deepest level?

Answer: Basic underlying assumptions

Underlying assumptions are unconscious, taken-for-granted beliefs that drive behavior and are hardest to change.

An OD consultant collects survey data, shares it with the work group, and the group plans actions together. What is this intervention called?

Answer: Survey feedback

Survey feedback uses collected data as a basis for group discussion and joint action planning.