Training Needs Analysis & Program Design Flashcards

A training manager compares current employee performance with the desired performance standard. What is the difference between the two called?

Answer: Performance gap

A performance gap is the measurable difference between actual and desired performance that a needs analysis seeks to identify.

Which level of needs analysis examines whether training aligns with business strategy, resources, and management support?

Answer: Organizational analysis

Organizational analysis looks at strategy, climate, and resources to determine whether and where training fits.

A manager reports that sales reps are not using the new CRM even though they know how. Which conclusion is most appropriate from a needs analysis perspective?

Answer: The gap is likely caused by motivation, incentives, or environment rather than skill

When people know how but still don't perform, the root cause is usually non-training related such as incentives, consequences, or obstacles.

In the ADDIE model, which phase produces the instructional strategy, objectives, and assessment plan?

Answer: Design

The Design phase translates analysis findings into objectives, sequencing, strategies, and assessments.

Which data-collection method is best for gathering quantitative input from a large, geographically dispersed workforce at low cost?

Answer: Online surveys

Online surveys scale efficiently across many locations and produce quantifiable data at minimal cost.

Which learning objective is written correctly according to the ABCD format?

Answer: Given a customer complaint scenario, the trainee will apply the four-step resolution process with 90% accuracy

It specifies audience, observable behavior, condition, and degree of mastery.

A subject matter expert lists every step, decision, and required knowledge for a job duty. What analysis is being performed?

Answer: Task analysis

Task analysis breaks job duties into steps, knowledge, skills, and conditions needed to perform them.