Strategic Planning & Implementation Flashcards

Which change management model includes the stages Awareness, Desire, Knowledge, Ability, and Reinforcement?

Answer: ADKAR

Prosci's ADKAR model describes the five outcomes individuals need for successful change.

According to Kotter, what is the first step in leading organizational change?

Answer: Create a sense of urgency

Kotter's model begins by establishing urgency to motivate people to change.

A training manager wants to decide between building a course in-house or buying an off-the-shelf solution. Which factor matters MOST?

Answer: Cost, time to deploy, customization needs, and internal expertise

Build-vs-buy decisions weigh cost, speed, customization requirements, and in-house capability.

Which metric best demonstrates the financial value of a training program to senior leadership?

Answer: Return on investment (ROI)

ROI compares monetary benefits to program costs, directly showing financial value.

When rolling out training across multiple global locations, which practice best supports consistent implementation?

Answer: Establishing core standards while allowing localization for culture and language

A global-local approach maintains consistency while respecting regional needs.

A communication plan for a new training initiative should primarily address:

Answer: What will be communicated, to whom, when, and through which channels

Effective communication plans define message, audience, timing, and channel for each stakeholder group.

Midway through implementation, an executive asks to add three unplanned modules without extra time or budget. This is an example of:

Answer: Scope creep

Scope creep is uncontrolled expansion of project scope without adjusting time, cost, or resources.